At Mapayah we work very hard to ensure all our products adhere to high quality standards and every transaction on our website is smooth and hassle free.
To cancel an order, customers can contact us within 30 minutes of the order being placed, after which it is considered as Processed.
If an order has already been processed it can neither be cancelled or exchanged.
It is of utmost importance to us that you receive your ordered product in top condition. However, if the product is damaged during transit, has genuine manufacturing defects or does not match the item in the order confirmation, we have an easy return & refund policy outlined below.
Kindly report damaged or incorrect merchandise within 24 hours of delivery at firstname.lastname@example.org with your order number, date of transaction, delivery address and image of the product.
Kindly report defective merchandise within 5 working days of delivery at email@example.com with your order number, date of transaction, delivery address and image of the product.
We will revert to you within 24 hrs and will replace the product at our expense in exchange for the damaged/defective/incorrect shipment.
Incase the same product is not available or you choose not to opt for an exchange your refund will be processed within 10 working days.
Any returned item must be unused and in its original packaging.
We accept returns for damaged, defective or incorrect orders only, within the timelines mentioned above.